SHIPPING METHODS AND DELIVERY TIME
We are dispatching packages everyday. Your patience is always our appreciation. We are providing the best quality of the products.
All items are subject to a handling period before shipping. Most of our items leave the warehouse within 48 hours after payment.
Delivery times : Delivery typically takes 4-7 days working days in UK. For the rest of world, it take 7-10 days.
While most packages arrive on time, there may be circumstances and delays that carriers may encounter. In most cases, orders arrive before the allotted time. Your patience is truly appreciated.
Please note that these are estimated delivery times only, so Leggings promo does not guarantee delivery dates.
Please ensure that all delivery information is correct. In case of incorrect and/or missing information, we may need to contact you to update the delivery information, which may result in delays in the delivery of your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documentation and time to deliver your package, which may delay the estimated delivery time.
Your order can be delivered to you either by the local post office or by a local courier. Depending on your area, most orders will be delivered by your local postal service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notification card may be left by the postal service to advise how and where your delivery can be collected.
There will be no reshipment arrangements made in the event that packages are returned for wrong addresses, incomplete addresses and returned due to unavailability.
I ordered several items but only a portion of my order arrived. Why is this?
We do our best to keep costs down on your end so you don't have to pay high taxes on your items.
We have a wide assortment of products and supply them worldwide to get the best quality at the best price.
For logistical reasons, items from the same purchase will sometimes be sent in separate packages at no additional shipping cost. You may receive several packages on different days. Keep this in mind when receiving deliveries.
TAXES AND CUSTOMS
Import taxes, VAT charges and customs duties may be levied once the package arrives in the destination country. These charges are determined by the customs office of the specific destination.
Payment of these fees and taxes is the responsibility of the recipient and will not be covered by us here at Clara Gallini. For more details on fees, please contact your local customs office.
Will I be charged with customs and taxes?
The prices displayed on our site are tax free in Euros, which means that you may be required to pay duties and taxes (VAT) once you receive your order.
Import taxes, customs duties and VAT charges may be levied once your order arrives at its final destination, which is determined by your local customs office.
Payment of these fees and taxes is your responsibility and will not be covered by Leggings promo.
We are not responsible for delays caused by your country's customs department. For more details on fees, please contact your local customs office.
You are responsible for checking your local postal regulations for restricted items, as we cannot be held responsible for items that are not accepted in the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than EUR, you may be charged a different exchange rate than the one listed on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any fees that your bank or credit card company may charge you. For more details on foreign transaction fees, please contact your bank.
TRACK YOUR ORDER
Is there a tracking number?
Order tracking information is available upon request and is normally available in the system after your package is shipped. Send an email to firstname.lastname@example.org and mention your order number + shipping address so that our customer service team can assist you.
To ensure that you receive the item on time, please provide us with your complete address, including city, state and region, if applicable.
As the recipient, it will be your responsibility to track your order and submit the necessary requirements to customs or the courier if the order has been tagged as a return to sender or failed delivery because the recipient was unable to track it.
Your local customs office may require additional documentation and time to clear your package, which may delay the estimated delivery time.
Your order can be delivered to you either by the local post office or by a local courier. Depending on your area, most orders will be delivered by your local postal service, so the package will be received with your regular mail. If you are not at home when the delivery is made, a notification card may be left by the postal service to advise how and where your delivery can be collected.
CANCELLATION / CHANGES
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will not be able to make any changes.
Please note that orders that have already been packed or shipped cannot be cancelled.
DUE TO THE HIGH VOLUME OF ORDERS WE RECEIVE, YOUR SHIPMENT MAY TAKE LONGER THAN USUAL. REST ASSURED, WE WORK HARD TO GET EVERYTHING OUT AS SOON AS POSSIBLE.
We know it can be frustrating to wait longer than expected for your order, but the one thing we don't want to do is sacrifice the quality of our products. THANK YOU FOR YOUR UNDERSTANDING.