If you are not 100% satisfied, you have 15 days from the date of delivery to return your items. But you should know that if you have used the product, we will not be able to refund you. If not, we will not be able to refund you:
1. Contact our customer service via our email: email@example.com to know the return address. Please mention in your request, the order number, the items you wish to return and the reason for your return. Without this we will not be able to process your request and refund you.
2. Drop off your package to our designated carrier.
3. Returns are processed within 5 business days of receipt of your package. We will automatically refund your account.
Condition of return
1. You have 15 days from the date of delivery. Items must be returned in their original packaging and in perfect condition. Returns are checked by our quality managers. If they find that an item is torn, stained or used, the return or exchange will not be accepted.
2. If you return your item without notifying our customer service, our quality department will consider the item as non-refundable.
3. We do not accept packages returned via a COD service. Return shipping charges are not refundable.
4. We do not accept sale items unless there is a quality issue.
5. If the product is damaged by human, we do not take the responsibility to refund it.
To find out where your nearest return address is, please contact our customer service department at : firstname.lastname@example.org